Frequently Asked Questions
Everything you need to know about shopping with Father Rabbit.
What are your shipping rates within New Zealand?
We offer a flat rate of $7.50 for standard nationwide delivery, with free shipping on all orders over $150. Please note that oversized items may incur a specific bulky goods surcharge.
Do you offer international shipping?
Yes, we ship to Australia and many other international destinations. Shipping costs are calculated at checkout based on the weight and dimensions of your selected items.
What is your return policy for homewares?
We want you to love your purchase. If you change your mind, you can return most items within 14 days of receipt for a store credit or exchange, provided they are in original, unused condition.
Can I have my order gift wrapped?
Absolutely. Father Rabbit is known for beautiful presentation. You can select our signature gift wrapping service at checkout for a small fee, including a handwritten note.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link so you can follow its journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay and Laybuy.